Patient Notice

Covid Restriction update

Throughout the pandemic we have strived to make the surgery as safe as possible for all our patients and staff. We will continue to do so going forward.

From the 19th July we will continue with a cautious approach. Patients will need to still wear a mask, socially distance and use hand sanitiser in the surgery and staff will continue to wear PPE. We do understand that it can be frustrating but we know that when people come to us they are sick and vulnerable (and some cannot receive the covid vaccinations due to medical reasons) so we feel it would be wrong to not take these small precautions that can protect people.

In terms of opening up, we have never been closed and we are consulting with higher numbers of patients during the pandemic than before and have supported the vaccination programme      locally. We would continue to ask for your patience as we try our best to support the community.

Thank you

Dr Lance Cavannagh & Partners

NHS Digital and Your Data

We would like to share some relevant information to explain how your data is being used by NHS Digital. We hope you find this information useful and that you will choose not to opt out of sharing your data. However, the details about how to opt out are also included below.

For your information, the following NHS Digital video and text below are taken from their website.

The data held in the GP medical records of patients is used every day to support health and care planning and research in England, helping to find better treatments and improve patient outcomes for everyone. NHS Digital has developed a new way to collect this data, called the General Practice Data for Planning and Research data collection.

NHSD patient video can be viwed here – https://youtu.be/YLi9gh7RyLA

The new data collection reduces burden on GP practices, allowing doctors and other staff to focus on patient care.

FULL DETAILS CAN BE FOUND ON OUR NHS Digital and Your Data PAGE

DOWNLOAD THE Register your Type 1 Opt-out preference form HERE

GP Practices and  their Staff have been criticised recently and we would like everyone to understand what we have been dealing with behind the scenes.

We, as a practice, have remained seeing patients face to face on a medical need basis throughout the whole pandemic. Yes - accessing the surgery has been in a different way but if someone has needed to be seen they have been. Any changes were brought in to protect the staff to ensure continuity of service we deliver to our patients - sick staff = no service.

Our GPs, nurses, health care assistants and many other team members have all seen people throughout the last 15 months and this is not going to change.

Our workload has increased hugely since this time last year, not taking into account that we have assisted in the delivery of over 113,000 vaccines across Guildford and Waverley since January and undertaken delivering the vaccines to Care homes and our Housebound patients as well.

Please understand that every member of the practice team has gone above and beyond their job, sometimes at a cost to themselves (and sometimes their family) to ensure that the patients get the best possible care that we can deliver.

We do not have any control over hospital appointments or operations so please don't shout at us if you can't get what you need elsewhere in the system- we truly understand your frustrations as we have to try to navigate the system on a daily basis, often with the same outcomes as you.

We will get things wrong occasionally, and are happy to look into anything we could do better, but we never set out to annoy or upset anyone.

Our Doctors and staff are tired, we've been through the same things that you have in this pandemic whilst working harder than ever before and a patient shouting or swearing can be the straw that breaks the camel's back.

We  ask that you be kind to anyone you come in to contact with at the surgery - we are trying our best to make sure every patient gets what they need and the many, many lovely patients we speak to make the job very worthwhile.

Thank you for your understanding and support.

Grayshott Surgery is an NHS medical practice offering a full range of GP services to patients in Grayshott, Hindhead and the surrounding areas.   The Practice covers an area of approximately five miles radius from Grayshott and includes Hindhead, Beacon Hill, Churt, Tilford, Thursley, Headley Down, Headley, Lindford and parts of Haslemere and Liphook.  As a team of GPs we work together with our Practice Nurses, to provide you with an efficient, effective and professional service, whilst at the same time ensuring that you receive personalised care tailored to your health needs.

The practice prides itself in offering full family medical services, and welcoming patients from all walks of life.   We have a strict diversity policy and do not discriminate against any group or individual based on age, disability, race or sexuality.

We are an accredited Training Practice for Doctors who intend to become General Practitioners and who need training in general practice as part of their hospital training - to find out more about this please click here

Grayshott Surgery is part of the Guildford & Waverley Clinical Commissioning Group.