Information - 14th July 2021

Patient Notice

Covid Restriction update

 

Throughout the pandemic we have strived to make the surgery as safe as possible for all our patients and staff. We will continue to do so going forward.

 

From the 19th July we will continue with a cautious approach. Patients will need to still wear a mask, socially distance and use hand sanitiser in the surgery and staff will continue to wear PPE. We do understand that it can be frustrating but we know that when people come to us they are sick and vulnerable (and some cannot receive the covid vaccinations due to medical reasons) so we feel it would be wrong to not take these small precautions that can protect people.

 

In terms of opening up, we have never been closed and we are consulting with higher numbers of patients during the pandemic than before and have supported the vaccination programme      locally. We would continue to ask for your patience as we try our best to support the community.

 

Thank you

Dr Lance Cavannagh & Partners

Covid-19 Vaccine information

NHS Digital and Your Data

We would like to share some relevant information to explain how your data is being used by NHS Digital. We hope you find this information useful and that you will choose not to opt out of sharing your data. However, the details about how to opt out are also included below.

 

For your information, the following NHS Digital video and text below are taken from their website.

The data held in the GP medical records of patients is used every day to support health and care planning and research in England, helping to find better treatments and improve patient outcomes for everyone. NHS Digital has developed a new way to collect this data, called the General Practice Data for Planning and Research data collection.

NHSD patient video can be viwed here – https://youtu.be/YLi9gh7RyLA

The new data collection reduces burden on GP practices, allowing doctors and other staff to focus on patient care.

 


FULL DETAILS CAN BE FOUND ON OUR NHS Digital and Your Data PAGE


DOWNLOAD THE Register your Type 1 Opt-out preference form HERE

12th May 2021

GP Practices and  their Staff have been criticised recently and we would like everyone to understand what we have been dealing with behind the scenes.

 

We, as a practice, have remained seeing patients face to face on a medical need basis throughout the whole pandemic. Yes - accessing the surgery has been in a different way but if someone has needed to be seen they have been. Any changes were brought in to protect the staff to ensure continuity of service we deliver to our patients - sick staff = no service.

 

Our GPs, nurses, health care assistants and many other team members have all seen people throughout the last 15 months and this is not going to change.

 

Our workload has increased hugely since this time last year, not taking into account that we have assisted in the delivery of over 113,000 vaccines across Guildford and Waverley since January and undertaken delivering the vaccines to Care homes and our Housebound patients as well.

 

Please understand that every member of the practice team has gone above and beyond their job, sometimes at a cost to themselves (and sometimes their family) to ensure that the patients get the best possible care that we can deliver.

 

We do not have any control over hospital appointments or operations so please don't shout at us if you can't get what you need elsewhere in the system- we truly understand your frustrations as we have to try to navigate the system on a daily basis, often with the same outcomes as you.

 

We will get things wrong occasionally, and are happy to look into anything we could do better, but we never set out to annoy or upset anyone.

 

Our Doctors and staff are tired, we've been through the same things that you have in this pandemic whilst working harder than ever before and a patient shouting or swearing can be the straw that breaks the camel's back.

 

We  ask that you be kind to anyone you come in to contact with at the surgery - we are trying our best to make sure every patient gets what they need and the many, many lovely patients we speak to make the job very worthwhile.

 

Thank you for your understanding and support.

ALL PRACTICE COVID-19 INFORMATION CAN BE FOUND ON OUR COVID-19 INFORMATION PAGE


NHS CORONAVIRUS INFORMATION - PLEASE FOLLOW THE NHS LINK BELOW

https://111.nhs.uk/covid-19

Practice News
Welcome to Grayshott Surgery

Grayshott Surgery is an NHS medical practice offering a full range of GP services to patients in Grayshott, Hindhead and the surrounding areas.   The Practice covers an area of approximately five miles radius from Grayshott and includes Hindhead, Beacon Hill, Churt, Tilford, Thursley, Headley Down, Headley, Lindford and parts of Haslemere and Liphook.  As a team of GPs we work together with our Practice Nurses, to provide you with an efficient, effective and professional service, whilst at the same time ensuring that you receive personalised care tailored to your health needs.

The practice prides itself in offering full family medical services, and welcoming patients from all walks of life.   We have a strict diversity policy and do not discriminate against any group or individual based on age, disability, race or sexuality.

We are an accredited Training Practice for Doctors who intend to become General Practitioners and who need training in general practice as part of their hospital training - to find out more about this please click here

Grayshott Surgery is part of the Guildford & Waverley Clinical Commissioning Group.

 

Online Patient Access

 

With Patient Access, you can now access your local GP services at home, work or on the move — wherever you can connect to the internet. You can use either your desktop or a Mobile app to use the service.  Because Patient Access is a 24 hour online service you can do this in your own time, day or night.

Sign up to Patient Access online services and you'll be able to use a website or app to:

•  Book or cancel an appointment with a Doctor.  Single appointments only and no Nurse Appointments

•  Order repeat prescriptions online

•  View parts of your GP record, including information about medication, allergies and vaccinations
 

The service is free and available to everyone who is registered with a GP Practice.
 

Please click HERE for further information on how to register, or if you're already registered, please click the link below.

 

https://www.patientaccess.com

 

The patient Access link above will take you to the website.

 

Please Note only routine 10 minute doctor's appointments can be made online; this does not include nurse's appointments, vaccinations and medicals.


 

GP Extended Access Service

GP Extended Access Service – Extra GP Appointments on evenings and weekends


This is a national programme which has been introduced to make GP services available 7 days per week. It is intended to help with the ever growing demand for GP appointments and to provide patients who need it with evening and weekend access.
This service has been commissioned by Guildford and Waverley CCG and is run by Procare Health.  Patients can book these appointments no matter which Guildford and Waverley GP practice they are registered with.


Appointments are available on weekday evenings between 6pm and 8pm, on Saturdays between 08.00am and 12.00pm, and on Sundays 10.00am until 2.00pm.


Extended Access appointments may be booked through Grayshott Surgery reception in the usual way.  The appointments take place at a number of ‘hubs’:


Fairlands, Guildford
Villages, Send
Merrow Park, Guildford
Binscombe, Godalming
Haslemere

 

Information sharing agreements are in place to ensure that practice records are available to the GP who is handling the appointment, giving a safe and innovative service. The record of the clinic appointment will also be available to the patients' own GP.


SHARING YOUR DATA WITH THE ROYAL SURREY COUNTY HOSPITAL


Since 1st October 2015 the Royal Surrey County Hospital has provided a facility that allows clinicians in the Emergency Assessment Unit and Care of the Elderly wards to access your GP medical data, with your consent, whilst you are in their care.
The data contains information about any medicines you are taking, allergies you suffer from and bad reactions to medicines you have had, to ensure those caring for you have enough information to treat you safely.
We believe that this is clearly in your best interests; it could save your life and it will certainly contribute to the provision of comprehensive medical care during your time in the hospital’s care.

 

 

Surrey Care Record

The Surrey Care Record is an Electronic Health Record (EHR) linking system that brings together patient/clients information across health and care systems in a secure manner, giving a summary of your information which is held within a number of local records. I

For more information see: www.surreyheartlands.uk/surrey-care-record-privacy-notice.

 

You have the right to object to information being shared for your own care. Please speak to the I practice if you wish to object. You also have the right to have any mistakes or errors corrected.

For further information, you can visit our website and public-facing FAQs here:

www.surreyheartlands.uk/surreycarerecord.

www.surreyheartlands.uk/frequently-asked-questions.

Useful Info

 

WHAT TO KNOW AND WHEN TO GO

If you need medical help but it isn’t an emergency there are many other routes you should use. NHS organisations nationwide are urging people to understand what health service to use if you feel unwell. This helps to ensure that the thousands of people needing help get the care they need as quickly as possible.

 

CLICK HERE FOR MORE DETAILS

 

Information

Sharing Patient Data with the NHS

Details of the Health and Social Care Information Centre and sharing patient data can be found HERE

Statement of Purpose

Find our statement of purpose HERE
 

PPG
Patient Partcipation Group (PPG)

 

Keep up with the latest PPG news HERE

 

CQC