Use of AI to Process Inbound Documents
We use AI-powered software to assist with processing and summarising inbound documents—such as discharge summaries, referral letters, and test results—before they are added to your electronic record. This technology is used solely as a tool to support our administrative workflows; all outputs are reviewed by a trained member of staff before being finalised.
As this system is used to support delivery of the NHS funded care and treatment we are commissioned to provide, the applicable lawful basis for processing personal data is ‘Public Task’ and the lawful basis for processing special category data is ‘Provision of Health Services’. We have conducted a Data Protection Impact Assessment in line with UK GDPR and ICO guidance to manage risks such as data accuracy, transparency, and bias. The software is subject to governance controls to ensure it does not make autonomous decisions regarding your care.
You have the right to object to the use of AI in this way—please contact the Practice Manager if you wish to do so. For more information, refer to the ICO’s guidance on AI and data protection and the NHS Transformation Directorate’s AI in health and care settings guidance.