Info

Guildford & Waverley CCG -
3rd Floor, Dominion House, Woodbridge Road, Guildford, Surrey, GU1 4PU

You are entitled to ask or arrange for a chaperone to be present during intimate examinations. You may either choose to ask a friend or relative to be present or ask the Practice to provide a chaperone. Please ask in advance if you wish the Practice to provide a chaperone. If the Practice is unable to provide a chaperone at the time of your examination, you may be asked to rebook your appointment for a time when a chaperone is available.

If you need help with interpreting or translation please advice Reception at time of booking so arrangements can be made.

Smoking is not permitted inside or outside the surrounding perimeters of the building. We ask patients to turn off their mobile phones inside the building out of respect for other patients.

We operate a Practice Complaints Procedure as part of a NHS system for dealing with complaints, which meet national criteria. For more information please contact Sue Browning our Practice Manager

The Freedom of Information Act became law on the 30th November 2000. We conform to the requirements of the Act and have produced a publication scheme in accordance with the Act. A copy of the Act is available on the Freedom of Information website: www.foi.nhs.uk

The Practice is computerised and patients’ details are held on computer. We are therefore registered under the Data Protection Act 1998.

All our staff are bound by the same rules of confidentiality as the Doctors and Nurses.

In addition to accessing the information identified in the Publication Scheme, you are entitled to request information about Dr Cavannagh & Partners General Practice under the NHS Openness Code 1995. The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how the decisions are made. From January 1st 2005 it will oblige the General Practice to respond to requests about information that it holds, and is recorded in any format and it will create a right of access to that information. These rights are subject to some exemptions which have to be taken consideration before deciding what information it can release.

We have zero tolerance policy with regards to violent/abusive patients. The definition of violence: “Any incident where a GP or his staff are abused, threatened or assaulted in circumstances related to their work, involving an explicit or implicit challenge to their safety, well-being or health”. If an incident occurs, we will telephone the Police and that patient may be removed from the Practice list.

All Patients will be treated with respect, kindness and dignity, irrespective of ethnic origin, religion, cultural beliefs, sex or age.

We ask you to treat the Practice staff with the same courtesy and respect. Let us know if you cannot keep your appointment with the Doctors, Nurses, Midwives or Counsellor as soon as possible. Remember to inform us as soon as possible of any changes to your name, address or contact telephone number.

Please let us know your new address and a contact telephone number as well as your home telephone number as soon as possible as we may need to contact you urgently on occasion.

GP Net Earnings March 2019

All GP practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS Services to patients at each practice.

 

The average pay for GPs who worked for six months or more in the Grayshott Practice in the last financial year was £55069 before Tax and National Insurance. This is for 4 full time, 7 part time and 2 Locum GPs.

Privacy Notice

 

Sharing data for purposes other than direct care

This GP Practice works closely with other Practices in the local area and NHS Guildford & Waverley CCG to ensure that a range of health and social care services are in place to meet the needs of our patients.
To be able to best understand the future needs of the area we need to fully understand which services our patients use currently. Therefore from early 2020 this practice will start sharing certain data relating to our patients with the CCG, so this can be linked with data they hold, and we can use this when we are planning and evaluating health and social care services provided for you.
This data will also be used for Population Health Management, which is an approach aimed at improving the physical and mental health outcomes and wellbeing of an entire population whilst reducing health inequalities within and across that population. It helps us to understand the current, and predict the future, health and care needs so we can take action in tailoring better care and support with individuals, design more joined up and sustainable health and care services, and make better use of public resources.
In line with NHS requirements, the data used for these purposes will be de-identified. This means that any data that could be used to identify you (such as your name, date of birth, or NHS Number) is removed or replaced with a pseudonym so that those we share this data with will not be able to identify you.
You will only ever be re-identified if we discover that you may benefit from a particular health intervention, in which case only the relevant staff who are responsible for offering that service to you will be able to see your personal information.
The data used for this activity will be held securely and will only be accessed by organisations that have robust data protection and security related controls in place and appropriate accreditation. These include:

• NHS NEL Commissioning Support Unit & Apollo Medical Software Solutions – which undertake the data extraction and de-identification   
• NHS North West Surrey CCG & Optum Health Solutions – which undertake the data linking and analysis

In line with your rights under Data Protection Legislation and the NHS Constitution you have a choice about whether you want your information to be used in this way. If you are happy with this use of information you do not need to do anything. If you wish to object to your data being used in this way and opt out you can do this now, or at any time in the future, by contacting the Practice Manager. This will not affect the care and treatment you receive from the Practice or your eligibility to access health and social care services.
Further information relating to the way in which the Practice uses your information (including details of your information related rights and how to exercise these) can be found in the GP Practice’s main Privacy Notice.