18th October 2021

COVID BOOSTERS

 

  • • PLEASE DO NOT RING THE SURGERY as they will not be administered by us.
  • • Procare who are the federation will be rolling out the program to patients on behalf of Grayshott Surgery.
  • • You need to be at least 6 MONTHS after your 2nd Covid vaccination to get your third dose.

WHO CAN GET A COVID-19 BOOSTER VACCINE:

  • Booster vaccine doses will be available on the NHS for people most at risk from COVID-19 who have had a 2nd dose of a vaccine at least 6 months ago.
  • This includes:
  • • People aged 50 & over
  • • People who live and work in care homes
  • • Frontline health and social care workers
  • • People aged 16 and over with a health condition that puts them at high risk of getting seriously ill from COVID-19
  • • People aged 16 and over who are a main carer for someone at high risk from COVID-19
  • • People aged 16 and over who live with someone who is more likely to get infections (such as someone who has HIV, has had a transplant or is having certain treatments for cancer, lupus or rheumatoid arthritis.
  • • People who are pregnant and in 1 of the eligible groups can also get a booster dose.
     

HOW AND WHEN TO GET YOUR COVID-19 BOOSTER VACCINE:

  • • You’ll be offered a booster dose at least 6 months after you had your 2nd dose.
  • • THE NHS or Procare will let you know when it’s your turn to have a booster done.
  • NHS – If you get a text from the NHS this will give you the option to book at a Vaccination centre, Pharmacy etc.  PLEASE DO NOT RING THE SURGERY
  • PROCARE – if you get a text from PROCARE this will give you the option to book at Artington Park & Ride GU3 1LP Or you can ring 119 to book your booster vaccination.
  • PROCARE - also have a telephone booking line 01483 362522. This is open 9am-5pm, Monday to Sunday.

WHICH COVID-19 VACCINE WILL I GET:

  • • Most people will be offered a booster dose of the Pfizer/BioNTech vaccine or Moderna vaccine.
  • • This means your booster dose may be different from the vaccines you had for your 1st and 2nd doses but please be assured this is approved by the JCVI.
     

COVID-19 BOOSTER VACCINE AND FLU VACCINE:

  • • Most people who can get a COVID-19 booster vaccine are also eligible for the annual flu vaccine.
  • • If you are offered both vaccines, it’s safe to have them at the same time.    WE ARE NOT ADMINISTERING COVID VACCINATIONS AT THE SURGERY.
7th September 2021

Covid-19 Passport Scams

 

Please be aware there are various scams currently circulating regarding Covid-19 Passports. A current one is sent via email and appears to be from ‘The NHS website’ with the subject of ‘important – OFFICIAL Invitation for you Covid-19 Passport – UK…’

 

Please be very cautious when opening any email claiming to be about Covid-19 Passports and always double check the sender’s identity. You will not be asked by the NHS to pay for an NHS Covid Pass.

 

If you have had both vaccines in the UK, you can access the NHS Covid Pass either digitally via the NHS App or by calling 119 and requesting a paper version.

 

At the moment vaccines administered overseas cannot be recorded in the UK vaccine system so no vaccine certificate is currently available from the NHS for these patients. Therefore, if a patient has had one or both of their covid vaccines overseas, they will not be able to obtain a COVID pass via the NHS App or the paper version at present.

 

If a patient was vaccinated overseas and they require proof of their vaccine, they will need to get proof from the country where they were vaccinated.

 

More information for patients can be found on the Surrey Heartlands Coronavirus Vaccination website.

12th May 2021

GP Practices and  their Staff have been criticised recently and we would like everyone to understand what we have been dealing with behind the scenes.

 

We, as a practice, have remained seeing patients face to face on a medical need basis throughout the whole pandemic. Yes - accessing the surgery has been in a different way but if someone has needed to be seen they have been. Any changes were brought in to protect the staff to ensure continuity of service we deliver to our patients - sick staff = no service.

 

Our GPs, nurses, health care assistants and many other team members have all seen people throughout the last 15 months and this is not going to change.

 

Our workload has increased hugely since this time last year, not taking into account that we have assisted in the delivery of over 113,000 vaccines across Guildford and Waverley since January and undertaken delivering the vaccines to Care homes and our Housebound patients as well.

 

Please understand that every member of the practice team has gone above and beyond their job, sometimes at a cost to themselves (and sometimes their family) to ensure that the patients get the best possible care that we can deliver.

 

We do not have any control over hospital appointments or operations so please don't shout at us if you can't get what you need elsewhere in the system- we truly understand your frustrations as we have to try to navigate the system on a daily basis, often with the same outcomes as you.

 

We will get things wrong occasionally, and are happy to look into anything we could do better, but we never set out to annoy or upset anyone.

 

Our Doctors and staff are tired, we've been through the same things that you have in this pandemic whilst working harder than ever before and a patient shouting or swearing can be the straw that breaks the camel's back.

 

We  ask that you be kind to anyone you come in to contact with at the surgery - we are trying our best to make sure every patient gets what they need and the many, many lovely patients we speak to make the job very worthwhile.

 

Thank you for your understanding and support.

Demonstrating your coronavirus (COVID-19) vaccination status - 10th May 2021

 

Demonstrating your coronavirus (COVID-19) vaccination status

Please do not contact the practice about your COVID-19 vaccination status. We cannot provide letters showing this information.

However, following the announcement about the new traffic light system for international travel, we wanted to share some information with patients about how you can demonstrate your COVID-19 vaccination status.

How to access your COVID-19 vaccination status
You can access your COVID-19 vaccination status through the free NHS App from 17 May. You can access the app through mobile devices such as a smartphone or by tablet. Proof of your COVID-19 vaccination status will be shown within the NHS App. The government recommends that people register with the app before booking international travel.

If you are not already registered for the NHS App, you might find it helpful to view the following video, which talks through the process of registering for it - https://www.youtube.com/watch?v=Q0SCcLtw8JA.

If you do not have access to a smartphone and know that the country you are travelling to requires COVID-19 vaccination status, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine. The government expects the letter to take up to 5 days to reach you.

More information about how to you will be able to demonstrate your coronavirus (COVID-19) vaccination status on the government website. The service will go live from Monday 17 May.

GRAYSHOTT SURGERY COVID VACCINES LATEST UPDATE. WEDNESDAY 28TH APRIL 2021

SECOND VACCINES:

 

If your first vaccine was booked via the Surgery or Procare on our behalf, and you had your first Vaccine at GLive , Cranleigh Health Centre or St Christopher’s Church Haslemere then you will be contacted via text or phone call from Procare in time to book in for your second vaccine. This will be within 10 to 12 weeks of your first vaccine.

URGENT NOTE: if you had your first vaccine in the period up to February 12th ONLY and have NOT received an invite to book your second vaccine . Please in the first instance call Procare directly between 9 & 5pm. on 01483 362522. Please Note : This number is only for patients that are nearing the 12 weeks who have not yet been contacted. Alternatively please send an email to Grayshott Surgery PPG at grayshottsurgeryppg@gmail.com and we will look into this for you. Please do not phone the Surgery directly. Although we are working to the twelve week timeline, please be aware that due to local supply issues it may in very few cases, move into week thirteen. We have been advised that there is no cause for concern if the second vaccine is slightly delayed , the efficacy of the first Vaccine is not reduced or compromised.

FIRST VACCINES:

Running in conjunction with the NHS programme ,We are currently completing Phase One of the Vaccine programme which covers cohorts 1-9 (50 plus and clinically extremely vulnerable patients) We are also beginning Phase Two of the Vaccination Programme starting with Patients aged 45 to 49. If you are 45 plus and have still not had your FIRST vaccine, you will be contacted on our behalf by Procare via text to your mobile if we have a number on file and/or landline phone if there is no response to the text or if no mobile number is provided. Currently this will be to invite you to a vaccination hub at GLive. After you have had your first Vaccine you will be contacted within 10 to 12 weeks to book you in for your second vaccine. You can also book your Vaccination directly through the NHS Via www.nhs.uk/covid-vaccination or by ringing 119. This will offer appointments to different vaccination centres possibly sightly further away. You will also make your appointment for your second vaccine at the same time. Please bear in mind that the GP led Vaccination Service may be running slightly behind the NHS service due to local conditions.

Thank you.


UNDERSTANDING THE LOCAL GP LED VACCINATION SERVICE.
 

In order for the vaccine programme to be rolled out as quickly and efficiently as possible there were a number of systems set up at the end of last year to make sure that as many people as possible could be contacted and the first vaccinations given.

 

The most immediate and most targeted way to get the vaccines out to the right people in each community was to run a GP led system alongside the more generalised NHS system roll out .

Our Surgery is part of a group of local Surgeries who have a company called Procare that administer our vaccine programme for us. Procare are responsible for setting up and running our local hub based at Glive along with satellite hubs at Cranleigh health centre and St Christopher's in Haslemere.

 

Each surgery within our group sends Procare a list of all their patients within each cohort that's being invited in for their vaccines. Each cohort consists of a specific age grouping, along with any other government dictated criteria such as underlying health conditions, front line workers etc. Procare then on behalf of the surgery, invites each of those patients within that specific cohort in for their vaccines , administers the vaccines and then invites those same patients back for their second vaccines when the 12 weeks are approaching.

 

The number of patients we have within each cohort varies from region to region based on the size of population within each age demographic , number of care homes etc so there is some variation in the time we take locally to complete each set of first vaccines against other

surgeries in our area that are within different clinical groupings to ours or against the more generalised National NHS Direct programme which is also running alongside.

 

At all times Procare also has to work within the bounds of the amount of Vaccine each region is allocated , so at times there may also be some short delays while they wait for allocations to arrive before being able to contact patients to book them in either for first or second vaccines but priority is given to trying to make sure that patients are given their second vaccines as close as possible to the twelve week guideline.

 

The reasons for Procare not contacting a patient within the twelve weeks could primarily be down to those supply delays, so having to wait for slots to become available before contacting them to book them in or the sheer number of patients needing to be contacted within each cohort. There can also be delays due to patients not using the text link they aresent to book in , not receiving the text due to phone anomalies or not answering their phone when they are called to book them in, which means they have to be noted for a call back.

 

Procare's aim is to work as closely as possible to the twelve week target for second vaccines. We have been informed that although twelve weeks is the target there is no danger of the first vaccine being rendered ineffectual or weakened if the second one is given slightly later than

that .

 

We as a Surgery double check that every grouping has been covered by asking patients that haven't been contacted by Procare within the targeted timescale to let us know and we then can then chase their appointment for them but we are not running the booking service, merely acting as a belt and braces type back up to make certain all our patients are covered.

MHRA issues new advice on AstraZeneca vaccine - 8th April 2021

MHRA issues new advice on AstraZeneca vaccine

The Medicines and Healthcare product Regulatory Agency (MHRA) and the independent Joint Committee on Vaccination and Immunisation (JCVI) have updated guidance in relation to the use of the AstraZeneca vaccine

There have been reports of an extremely rare adverse event of blood clots and unusual bleeding following vaccination with the first dose of AstraZeneca.

Although this condition remains extremely rare there appears to be a slightly higher risk in people shortly after the first dose of the AstraZeneca (AZ) vaccine. Around 4 people develop this condition for every million doses of AZ vaccine doses given.

This is seen slightly more often in younger people and tends to occur between 4 days and 2 weeks following vaccination.

Further guidance can be found at: COVID-19 vaccination and blood clotting – GOV.UK (www.gov.uk)

First doses
Anyone aged under 30 currently eligible for a vaccination will not be sent an appointment for their first dose of the AstraZeneca vaccine but will be contacted when we have alternative vaccine available. Some under 30 year olds who have an underlying health conditions which put them at higher risk of severe COVID-19 disease should have a discussion with their GP about the risks and benefits of a prompt AZ vaccine versus the risk of waiting for an alternative vaccine.

Everyone over 30 years should attend their vaccination appointment, the benefits of prompt vaccination in this age group outweigh the risks of AZ vaccine. Staff at the vaccination centre will be available to discuss any questions you have.

Second doses
If you have received a first dose of the AstraZeneca COVID-19 vaccine you should continue to have a second dose of AstraZeneca COVID-19 vaccine, irrespective of age.

The Covid-19 vaccines continue to be safe and effective for most and we would advise people attend appointments when invited. Consultation will be offered when you attend and any concerns can be discussed.

GRAYSHOTT SURGERY COVID VACCINES LATEST UPDATE. 29th March 2021.

GRAYSHOTT SURGERY COVID VACCINES LATEST UPDATE. 29th March 2021.
 

SECOND VACCINES.
If your first vaccine was booked via the Surgery or Procare on our behalf, and you had your first Vaccine at GLive , Cranleigh Health Centre or St Christopher’s Church Haslemere then you will be contacted via text or landline phone call from Procare in time to book in for your second vaccine. This will be within 10 to 12 weeks of your first vaccine.
PLEASE NOTE: if you had your first vaccine in the period up to January 17th ONLY and have NOT received an invite to book your second vaccine via text or landline phone call.  Please send an email to Grayshott Surgery PPG at grayshottsurgeryppg@gmail.com and we will look into this for you.
 

FIRST VACCINES:
Running in conjunction with the NHS programme ,We are currently completing Phase One of the Vaccine programme which covers cohorts 1-9 (50 plus and clinically extremely vulnerable patients) 
If you are 50 plus and have still not had your FIRST vaccine, you will be contacted on our behalf by Procare  via text to your mobile if we have a number on file and/ or landline phone if there is no response to the text or if no mobile number is provided. Currently this will be to invite you to vaccination hubs at GLive, Cranleigh Health Centre or St Christopher’s Church Haslemere. 
You can also book your Vaccination directly through the NHS Via www.nhs.uk/covid-vaccination or by ringing 119. This will offer appointments to different vaccination centres possibly slightly further away. You will also make your appointment for your second vaccine at the same time.

26-02-21 Latest update on JCVI Covid-19 Vaccination Plans

The Joint Committee on Vaccination and Immunisation (JCVI) has considered the evidence for phase 2 of the UK’s COVID-19 vaccination programme.

 

We are currently in phase one of the Vaccination Programme, focusing on vaccinating those who are currently eligible for  vaccination.

 

Phase one is working through the priority groups 1 to 9 and aims to finish in mid-April.

 

Phase two will include people aged 40 to 49 years who are at highest risk of hospitalisation, with the risk reducing the younger you are.

 

Prioritisation will therefore continue in the following order, once all at-risk groups in phase one have been offered at least one dose of the vaccine:

 

·       all those aged 40 to 49 years

·       all those aged 30 to 39 years

·       all those aged 18 to 29 years

 

The committee agreed that mass vaccination targeting occupational groups would be more complex to deliver and may slow down the vaccine programme, leaving some more vulnerable people at higher risk unvaccinated for longer.

 

In the meantime, if you are in phase 2 of the vaccination programme please do not contact the NHS to ask for a vaccination appointment.

 

You will be contacted when it is your turn.

18-02-21 Update from Kellie West Practice Manager at Grayshott Surgery

Update from Kellie West Practice Manager at Grayshott Surgery

 

Whilst we are continuing to vaccinate our patients in cohort groups 1-5 we were given the go ahead at the beginning of the week to start inviting cohort 6 patients aged 16-64 with an underlying health condition in for their vaccination.

 

Understandably there has been a lot of confusion from patients in the last 48 hours with regard to scam texts and miscommunication and for this I can only apologise. Procare is a federation that work on behalf of many of the GP Practices in the Guildford & Waverley area and are supporting our practice along with others to help roll out and invite this cohort.

 

To add to the confusion some of our patients have received a text message incorrectly inviting them for a vaccine, whilst we appreciate this is our error we will leave it up to you to decide whether you want to take up the offer of a vaccine or wait until your actual turn. We know that only a handful of patients have received this message in error.

 

The searches that are extremely complex have been re-run and anomalies have now been removed.(although with the best laid plans some will still slip through the net) Procare will be continuing to support us in the invitations and we ask again that you be patient. If you have not provided the surgery with a mobile you will not receive a text message, however over the next 10 days you should receive a call to your landline from Procare to invite and book your vaccination.

 

Please can I ask that you DO NOT call the surgery with your questions instead for now you are welcome to message our PPG through their FB page and they will assist you. We hope in the next few days we will be able to release a dedicated COVID phone number for all our patients to call with any booking enquiries.

 

I know this is a frustrating time for us all, but I want to thank you for your patience and support through what has been a difficult few weeks.

17-02-21 - Information for patients receiving letters about being ‘at risk’ if they were to get COVID

Information for patients receiving letters about being ‘at risk’ if they were to get COVID

 

We are aware that some of our patients who had not to date had any contact from the NHS regarding being at risk if they were to get COVID, may have received a letter. We wanted to share the following information to help explain why that is the case and how it affects you:

 

Why have I received this letter?

NHS England has used a risk assessment tool called QCOVID to calculate people’s risk of getting COVID.  This is a complex tool that looks at a variety of different factors to assess peoples’ risk.  If you have received this letter, you are one of the patients identified by the tool as being at high risk if you were to get COVID.  You can see all the information your GP received.

 

What in my medical records has caused me to be added to this list?

Unfortunately, the practice has no current way of replicating the analysis that has been done by NHS Digital and so we are unable to tell you why you have been added to this list.  This situation may change over time, but we have no way of knowing when.

 

What should I do now?  Should I go to work?  Should I go out?

You should follow the advice detailed on www.gov.uk/guidance-from-covid-19.  This will mean that you need to take extra measures above and beyond those which you probably have been taking.  The guidance covers:

 

Social activities

Work

Educational settings

Travel

Shopping

Medicines

Accessing care and support

Registering for additional support

You may be eligible for additional support and should be able to receive statutory sick pay for time off from work.

 

 

What about vaccination?

If you are under 65 you should be prioritised for vaccination ahead of others in cohort 6 which is people who are at risk because of a variety of medical conditions.  If you are over 65 you will have already been in group 5, so this won’t affect the priority with which you’re given the vaccine.

 

 

What if I think they’ve added me incorrectly?

At the moment, the best way to review this is through discussion with the practice.  Please bear in mind that the practice team is incredibly busy at the moment vaccinating patients as well as trying to provide as normal a service to patients as possible.  Because of this it may not be possible to immediately deal with enquiries, but you can submit any question you may have through our ask the practice a question form.

 

 

Do I have to follow this guidance?

Patients at high risk of severe outcomes from COVID-19 infection are strongly encouraged to follow shielding guidance. However, this is advice, and not the law. Patients can choose whether or not they want to follow it.

 

 

Why am I only now being identified as high risk?

This tool has only just been approved for use in assessing patients risk of COVID 19. Until now the NHS hasn’t had sufficient scientific evidence to run population-based tools that can accurately assess peoples risk of developing COVID.

Latest update 8 February 2021: Patients 70+ and clinically extremely vulnerable

Latest update 8 February 2021: Patients 70+ and clinically extremely vulnerable

 

Very good progress has been made across Surrey to vaccinate people aged 70 and over and those who are clinically extremely vulnerable (clinically extremely vulnerable patients would have received a shielding letter from the government or their GP).

 

To help as many people as possible within these groups get vaccinated, we would like to ask anyone who fits the criteria but has not yet been invited to make their vaccination appointment, to contact the NHS as soon as possible.

 

You can do this online through the national booking service or by calling 119 free of charge, anytime between 7am and 11pm seven days a week. This provides access to the large vaccination sites, like the one at Epsom Racecourse.

 

Alternatively, you can also phone the practice and we can book you a vaccination at one of our GP led vaccination sites.

 

What you need to know

Vaccines are the way out of this pandemic. An effective vaccine is the best way to protect people from coronavirus.

Following extensive safety trials and authorisation by the independent regulator (the MHRA), effective COVID-19 vaccines are now available for free in the UK. The vaccination programme has already started in Surrey Heartlands and we are working hard to reach everyone who is eligible as quickly as vaccine supplies allow.

 

An independent group of experts (Joint Committee of Vaccination and Immunisation) has recommended that the NHS first offers vaccines to those at higher risk of catching Covid-19 and of suffering serious complications or dying from the virus. Read the latest guidance on priority groups on GOV.UK: Joint Committee on Vaccination and Immunisation

 

How you will get your vaccine

GP practices are working together to vaccinate patients, so you might not be contacted by your usual practice, and you might need to go to a different location for the vaccination itself. You will be told where to attend when you are invited. When you have had your vaccination you will be told when you will need to go back for your second dose.

 

You might also be invited directly by NHS England (via letter) to book an appointment at our larger site at Epsom Racecourse (or other larger venues). If you don’t want to attend one of these larger venues that’s fine, you can contact the practice and we can book you into one of the GP-led sites instead.

 

More information available

 

More information and the answers to many common questions can be found at: Covid-19 Vaccination Services in Surrey.

 

If you can’t find the answer you are looking for, you can email the local NHS directly at: syheartlandsccg.vaccination@nhs.net.

 

We all have an important part to play to help the NHS:

• Please do not contact the NHS to seek a vaccine, we will contact you.

• When you are contacted, please attend your appointments.

COVID – 19 VACCINE UPDATE FROM GRAYSHOTT SURGERY AS AT 2/2/2021

Any patient that is in the following cohorts only:

Over 80’s

75-79

Clinically vulnerable

if you haven’t received a letter or a call from the surgery to book you in, please ring the Surgery after 11am to arrange your vaccination.

Thank you.

 

We have now started to call and book Patients aged 70-74, however, you may well have already received a letter directly from the NHS to invite you to book in for your vaccination at a local hub( Midhurst) This has not been sent by the surgery but is a valid request as long as you are NOT asked for any bank details (we know that there are some very convincing scams out there) We apologise if you get a call from the surgery as well but unfortunately we have not been given details of who those letters have been sent to.  For speed if you have received your letter and are able, please follow the instructions to book your vaccination. If you have already booked you do not need to book again through the surgery.

Covid Vaccinations for Health and Social Care Workers 29/01/2021

Covid Vaccinations for Health and Social Care Workers

 

Health and Social Care Workers will be vaccinated primarily via hospital hubs.

 

For Health Care Workers, the System Vaccination Operational Centre (SVOC) will be contacting organisations and employers of health care workers to compile a list of eligible staff. Those staff members will then be invited to the Royal Surrey County Hospital Covid Vaccination Hub for a vaccination.

 

For Social Care Workers, the Surrey County Council (SCC) will be contacting registered providers and employers of social care workers to compile a list of eligible staff. Similarly, those staff members will then be invited to the Royal Surrey County Hospital Covid Vaccination Hub for a vaccination.

 

The hospital hubs can only administer the Pfizer vaccine so where a Health and Social Care Worker cannot receive the Pfizer vaccine due to clinical reasons, they will then be referred to a local vaccination site to receive an AstraZeneca vaccine.

 

If you are a Health and Social Care Worker and have concerns you have been missed, your first point of escalation should be your employer, who can then contact the SVOC or SCC.

GRAYSHOTT SURGERY - LATEST COVID VACCINE UPDATE AS AT 25/01/21

GRAYSHOTT SURGERY - LATEST COVID VACCINE UPDATE AS AT 25/01/21

 

In the last 12 days, in addition to their normal duties , a team of doctors and nurses have attended 72 Care Homes across Guildford and Waverley to vaccinate all their Residents and Staff (Grayshott and surrounding areas alone has 450 patients and staff in Care Homes)  Part of that team were some of our doctors Dr Lagan, Dr Cavannagh, Dr Poon, Dr Akande.
 

This week a team of doctors from our surgery Dr Bell, Dr Cavannagh, Dr Ayodeji, Dr Poon and Dr Akande will be vaccinating over 100 of our housebound patients and carers.
 

Our team are continuing to call our over 75 cohort and our clinically vulnerable patients to offer appointments At G Live this week.

 

From Kellie West the Practice Manager. “ In these difficult times we are proud to have such a dedicated team who are giving up their precious weekends to help our patients in need. It really is an outstanding achievement. Thank you to our patients who have sent in gifts and messages it really is helping motivate us all. “
 

We as the PPG would also like to say a huge well done and thank you to Kellie and all our Surgery Team (Some of whom were up at 6.30am this morning shovelling snow and gritting to make it safe for our patients who may be attending the Surgery today) as well as our dedicated and incredibly hard working team of doctors. We know this is a mammoth task and that you are all working flat out on top of your "normal" jobs of running the day to day activities at the practice!

MESSAGE FOR ALL PATIENTS AGED 80 AND OVER - 21st January 2021

Great news! The Surgery are working towards the end of its initial over 80s calling list to book you in to receive your vaccine. If you are 80 or over ONLY and haven’t received a call from the Surgery inviting you for a vaccine, can you or your representative please ring the Surgery between 11am and 1pm or 3pm-5pm and we will book you in for an appointment. Thank You

COVID 19 Vaccine Update from Grayshott Surgery as at 19th January 2021

 

COVID 19  Vaccine Update from Grayshott Surgery as at 19th January 2021

 

We at the Surgery know that this is an extremely anxious time for our patients and that you have a lot of questions about the rolling out of the vaccine programme.  We will try to answer some of those questions here.  As you can appreciate we are incredibly busy not only running our day to day surgeries but dealing with the vaccination programme.  Whilst we understand your concerns, we ask that you don’t pass on information that hasn’t come directly from us.  Please do not phone the surgery with enquiries about the vaccine but rest assured we are working through our patient list and everyone will be contacted as soon as we are advised of vaccination slots being released.

Here are our answers to your most frequently asked questions.  These questions and answers are specific to our Surgery

Q 1.  What methods are being used to communicate to the patients?

Currently the Surgery is phoning all of our over 80s as and when appointments and vaccines become available.  We are not going through alphabetically, but the list is split between all our team members to give a fair coverage.  Due to the large number of over 80s within our Practice, we are unable to look at each case individually to prioritise the most vulnerable in that age group as it is our aim to vaccinate all over 80s who want the vaccine as soon as possible

Q 2.  How are we contacting people

As soon as we are advised of appointment slots being available, patients will receive a phone call from one of the receptionist team between the hours of 9.30am  and 18.00hrs Monday to Friday.  We are currently also calling on Saturday mornings.  They ask the patient if they would like the vaccination and then proceed to book them in at a convenient time.  This process is continual as and when appointment slots become available

Q 3.  How can we be as sure as possible that people will not get missed?

We have a comprehensive computer system that runs a report that tells us who all our over 80s patients are.  We work from this list and it is updated daily.  If a patient cannot be contacted we will either leave them a message, or call them back at another time.  Due to the appointments being so limited we are unable to hold an appointment for someone who doesn’t pick up the phone, but when we are able to contact them, they will be offered the next available slot.

Q 4.  How does the Surgery know we’ve had our vaccination and how do we book our follow up?

When the patient has had their vaccination, the details will be sent electronically to our medical system within 48 hours, which we will then use later to re-call our patients for their second vaccination.  As before, we will contact you, please do not phone us

Q 5.  How might it be possible that people who are younger appear to be getting their vaccinations before older patients

As a Surgery, we are not vaccinating anyone under the age of 80, so if you have heard that in the community, you have been incorrectly informed.  Currently the only reason someone younger will be vaccinated is if they are frontline/healthcare workers.  These vaccinations have been organised by their employer, not by Grayshott Surgery.

Q 6.  Why have my friends who belong to different surgeries and are younger than me had their vaccines

Grayshott Surgery looks after Patients in Surrey, Hampshire and West Sussex, but we are governed by the Surrey Heartlands Clinical Commissioning Group (CCG).  All our directives come from Surrey Heartlands and not Hampshire. This means that patients who are linked with surgeries in other areas will be processed differently to those in Surrey.  Getting deliveries and vaccinating the relevant groups varies between each Surgery and CCG so it may seem that we are behind, but actually compared to other parts of the Country, we are doing well.

Q 7.  The latest Government bulletin says the programme is being rolled out to the over 70s and extremely clinically vulnerable.  Does this mean that all the over 80s have been vaccinated?

The Government makes broad statements about the next wave of vaccines which are not regionally specific, and as such these do not take account of the distribution of age groups within an area.  Please be assured that we are working methodically through our lists and will not move onto the next phase until we have covered the current age group.

 

This is our latest update from Surrey Heartlands CCG

 

Please be Patient

We know that waiting for contact from the NHS for your vaccination may be an anxious time. If you are in the first priority group (over 80 or a care home worker), please bear in mind that we are working with limited vaccine supplies. So if you haven’t been contacted yet, don’t worry.

The NHS will contact you when it’s your turn. Until then, please allow the NHS and partners to focus on delivering care and co-ordinating this mammoth effort.

Please don’t contact your GP practice, the wider NHS or any of the community venues that are hosting clinics to seek a vaccine.

When you are contacted, please attend your booked appointment and remember, you need both doses of the vaccine for it to be effective (at least 21 days apart). In the meantime it’s more important than ever to follow the latest government guidance to control the virus and save lives.

I am in one of the listed priority groups, why do I have to wait?

Covid-19 vaccines will become available as they are approved for use and as each batch is manufactured. So every dose is needed to protect those at highest risk. You will be called in as soon as there is enough vaccine available.

Some people who are housebound or live in a care home and who can’t get to a local vaccination centre may have to wait for supply of the right type of vaccine. This is because only some vaccines can be transported between people’s homes.

I’ve called my GP practice about the vaccination but they say they don’t know anything, why?

Single GP practices don’t have the capacity to roll out a programme like this alone. That is why they have come together to pool resources and work with other partners in the community to get the clinics up and running quickly. As a result, individual practices are still managing all their usual day-to-day business and may not have answers to your questions about vaccinations. That is why we are asking people to wait to be contacted by the specific teams who are concentrating on the vaccination programme. So, please don’t call your practice, the NHS will contact you when it’s your turn

How are people being contacted about their vaccination?

Networks of local GP practices are working together and using the usual range of communications methods available to them to make contact with patients.

How are you choosing who to vaccinate?

Patients are being prioritised for the vaccine according to the national prioritisation criteria; currently this is the over 80s and care home staff.

Where are the clinics delivering vaccinations?

Vaccines will be offered in a range of community settings. Some teams will visit people to offer the vaccine, for example in care homes, other people may have to go to the nearest centre. Because some of the vaccine has to be stored in a very low temperature freezer, it is not possible to deliver it from all GP practices.

What if the centre I am offered is not easy to get to?

Please try to attend the vaccination centre you are offered. If you cannot attend that centre you may have to wait to get the vaccine. More clinics will open in the coming weeks and months.

Should I still go to my vaccination appointment if I’m in Tier 4?

Leaving the house for medical reasons, including a Covid-19 vaccination appointment, is allowed in all local restriction Tiers. So if you are contacted by the NHS to book a vaccination appointment, it’s crucial that you attend. Each service is carefully planned with strict safety measures in place.

Covid-19 Information

As a Practice we are participating in the COVID-19 vaccination program. 
 

We have contracted Procare Health to provide the local vaccination service to our patients. 

As a result of this there may be a requirement for your information to be shared with them if you are eligible for the vaccine. This information will be shared to support your direct care. Those working at the local vaccination service will only normally have access to the information which they need to fulfil their roles.

Further information about our processing of your Personal Data can be found in our Privacy Notice

 

When it is the right time for you to receive your vaccination, you will receive an invitation to come forward. This invitation may be via the phone, text or through a letter. The invitation may not be sent from your GP, it may be from Procare Health who are providing local vaccination service or the NHS directly.

We know lots of people will be keen to get protected from the virus but we are asking people not to contact the practice to get an appointment as you will not be able to get an appointment until you are contacted directly.


Covid-19 vaccination programme - what you need to know


Vaccines are the way out of this pandemic. An effective vaccine is the best way to protect people from coronavirus.

Following extensive safety trials and authorisation by independent experts, effective COVID-19 vaccines are now available for free in the UK. The vaccination programme has already started in Surrey Heartlands and we are working hard to vaccinate those most at risk first and as quickly as vaccine supplies allow.

How you will get your vaccine

GP practices are working together to vaccinate patients, so you might not be contacted by your usual practice, and you might need to go to a different location for the vaccination itself. You will be told where to attend when you are invited.

You might know others over 80 who have been invited for their vaccination already, but that doesn’t mean that you are a lower priority or have been missed.

In the coming weeks as more vaccine is supplied, many more people will be invited in. But it is only the start of the programme and it will take time to work through everyone.

We all have an important part to play to help the NHS:

Please do not contact the NHS to seek a vaccine, the NHS will contact you.
When you are contacted, please attend your appointments.
Please continue to follow the rules to stop the spread of coronavirus.

Find out more here https://www.surreyheartlandsccg.nhs.uk/your-health/coronavirus-covid-19/covid-19-vaccination-programme